Refund policy

At caguuux.shop, we want customers to understand clearly how cancellations, returns, refunds and product problems are handled.

This Return and Refund Policy applies to purchases made through caguuux.shop and is designed to operate consistently with applicable UK consumer law.

Nothing in this policy excludes or restricts statutory rights that cannot lawfully be excluded or restricted.

For return or refund assistance, contact:

Email: info@caguuux.shop

Statutory Right to Cancel Online Orders

Where the statutory cancellation right applies to an online purchase of goods, a consumer generally has 14 days after receiving the goods to notify us that they wish to cancel the contract without giving a reason.

Where one order contains multiple goods delivered separately, the relevant statutory cancellation period may run from receipt of the last applicable item.

After notifying us of cancellation, the customer should return the goods without undue delay and normally no later than 14 days after communicating the cancellation.

These cancellation rights are subject to statutory exclusions described below.

How to Request a Cancellation or Return

To exercise a cancellation or return right, contact:

info@caguuux.shop

Your message should clearly state that you wish to cancel or return the applicable order.

To help us identify the purchase, we recommend including:

• Your order number;
• The name used for the order;
• The email address used for the order;
• The product concerned; and
• A brief explanation where the return relates to damage, defect, incorrect goods or another product problem.

You are not required to provide a reason when exercising a statutory change-of-mind cancellation right where that right applies.

After receiving your request, we will provide reasonable instructions concerning the return where a physical return is required.

Return Condition for Change-of-Mind Cancellations

Customers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning, broadly as they could reasonably inspect goods in a physical shop.

Where permitted by law, we may make an appropriate deduction from a refund if the value of returned goods has been reduced because they were handled beyond what was reasonably necessary to establish their nature, characteristics and functioning.

Where reasonably possible, goods should be returned with accessories, components and documentation supplied with them.

Original packaging is helpful for safe return transportation but the absence of original packaging does not automatically remove statutory rights.

Return Shipping Costs

For an ordinary change-of-mind cancellation where the goods are not faulty, damaged, incorrect or misdescribed, the customer may be responsible for the direct cost of returning the goods, where permitted by applicable law and where the customer has been properly informed.

Where goods are faulty, damaged on delivery, incorrect, misdescribed or otherwise fail to conform to the contract, caguuux.shop will not require the customer to bear return costs where doing so would conflict with statutory consumer rights.

Customers should contact info@caguuux.shop before returning defective or incorrect products so that appropriate arrangements can be provided.

Refund Timing

When a valid statutory cancellation applies, refunds will be processed without undue delay and within the time required by applicable law.

For goods that are being returned following cancellation, we may generally wait until we receive the goods back or until the customer supplies evidence that the goods have been sent back, whichever occurs first, where permitted by law.

The statutory framework generally requires reimbursement within 14 days after the trader receives the returned goods or evidence that they have been sent back, as applicable.

Refund Method

Unless otherwise agreed or required by law, approved refunds will normally be made using the same payment method originally used for the transaction.

Customers should not normally incur a fee from caguuux.shop solely because a lawful refund is issued.

The time required for a refund to appear after it has been processed may vary depending on the customer's bank, card issuer or payment service provider.

Original Delivery Charges

caguuux.shop provides free standard shipping on all orders.

Accordingly, there is normally no standard outbound shipping charge to reimburse when an entire eligible order is cancelled.

If different paid delivery services are introduced in the future, any reimbursement of delivery charges will be handled in accordance with applicable law.

Faulty, Damaged or Misdescribed Goods

UK consumers have separate legal rights where goods are:

• Faulty;
• Damaged;
• Not as described;
• Unsatisfactory in quality;
• Not fit for their normal purpose; or
• Otherwise not in conformity with the sales contract.

These rights are separate from the 14-day change-of-mind cancellation right.

Customers should inspect delivered products within a reasonable period and contact info@caguuux.shop promptly if a problem is discovered.

Please provide the order number and information reasonably necessary to investigate the problem. Photographs or videos may be requested where useful to establish visible damage, an incorrect product or another defect, but reasonable evidence requirements will not be used to improperly restrict statutory rights.

Short-Term Right to Reject Faulty Goods

Under UK consumer law, qualifying faulty goods may be subject to the statutory short-term right to reject, generally exercisable within 30 days in applicable circumstances.

Where that right applies, the customer may be entitled to reject qualifying goods and receive a refund.

Other statutory remedies, including repair, replacement, price reduction or a final right to reject, may apply depending on the circumstances and the applicable stage of the consumer-law process. GOV.UK guidance confirms that consumers are entitled to remedies for faulty, misdescribed or otherwise non-conforming goods.

Repairs and Replacements

Where required by applicable consumer law, customers may be entitled to request repair or replacement of faulty goods.

Any legally required repair or replacement will be provided within a reasonable time and without causing significant inconvenience to the consumer, subject to the circumstances and statutory rules concerning impossibility or disproportionate cost.

If an appropriate repair or replacement cannot be provided, other remedies may become available as required by law.

Incorrect Products

If you receive a product materially different from the product you ordered, please contact:

info@caguuux.shop

We will investigate and, where appropriate, arrange a replacement, return, refund or other remedy consistent with applicable consumer law.

Products Damaged in Transit

If an order arrives visibly damaged, contact us as soon as reasonably possible at:

info@caguuux.shop

Please retain the product and packaging while the matter is investigated where reasonably possible.

The existence of delivery damage does not remove applicable statutory consumer rights.

Missing Items

If a delivered package does not contain all products included in the order, contact us at info@caguuux.shop.

We will review the fulfilment and shipping information and provide an appropriate resolution where an item is confirmed missing.

Statutory Exceptions to Change-of-Mind Cancellation Rights

The ordinary statutory right to cancel a distance contract may not apply to certain categories of goods in circumstances specified by law.

Examples can include:

• Goods made to a consumer's specifications or clearly personalised;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed after delivery;
• Sealed audio, video recordings or computer software once unsealed;
• Newspapers, periodicals or magazines, except certain subscription contracts;
• Goods that become inseparably mixed with other items after delivery; and
• Other products or contracts excluded by applicable legislation.

An exception to the change-of-mind cancellation right does not remove statutory remedies where goods are faulty, misdescribed or otherwise non-conforming.

Personalised and Custom-Made Goods

Where a product is genuinely made to the customer's specifications or clearly personalised, the statutory change-of-mind cancellation right may not apply.

However, personalised or custom-made products remain subject to applicable statutory rights where they are faulty, damaged, misdescribed or otherwise fail to conform to the contract.

Hygiene-Sensitive Goods

Where sealed goods are genuinely unsuitable for return for health-protection or hygiene reasons, the statutory change-of-mind cancellation right may cease after the seal has been removed, where the statutory conditions are met.

This does not affect rights relating to defective or non-conforming products.

Sale and Promotional Products

Products purchased during a sale or promotion retain the same statutory consumer protections relating to faults, description and conformity as products purchased at their normal price.

Exchanges

Where an exchange is requested, availability depends on stock and the circumstances of the return.

An exchange procedure does not replace statutory cancellation, refund, repair or replacement rights.

If a requested replacement product is unavailable, we will provide another appropriate resolution where required.

Unauthorised Returns

Customers should contact us before sending goods to an address obtained from packaging, shipping labels or third-party websites.

Return locations may differ from the address shown on the original parcel.

Sending a product without following the provided return instructions may cause unnecessary delays in identifying and processing the return.

This provision will not be used to remove a statutory right where the customer has otherwise validly exercised that right.

Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a legally effective cancellation notice.

Customers wishing to cancel should communicate their decision clearly to info@caguuux.shop.

Where goods are returned to us because they were unclaimed or because an incorrect delivery address was supplied, the matter will be reviewed according to the circumstances and applicable law.

Chargebacks

We encourage customers to contact us first when a transaction or product issue arises so that we have an opportunity to investigate and resolve the matter.

Nothing in this policy removes any rights a customer may have through their bank, card issuer or payment provider.

Abuse and Fraud

We reserve the right to investigate reasonably suspected fraudulent return activity, including return of products not purchased from caguuux.shop, deliberate substitution of products or fabricated claims.

Fraud-prevention measures will not be used to restrict legitimate consumer rights.

Contact Us

For cancellations, returns, refunds, damaged products or other order-related concerns, contact:

caguuux.shop
Email: info@caguuux.shop