Terms of service

These Terms of Service govern your use of caguuux.shop and purchases made through our online store.

By accessing caguuux.shop or placing an order, you agree to comply with these Terms of Service to the extent permitted by applicable law.

Nothing in these Terms excludes or limits mandatory UK consumer rights.

1. Online Store

caguuux.shop provides an ecommerce platform through which customers may browse and purchase products made available through our store.

Product availability may change without guaranteeing permanent availability.

2. Eligibility

By placing an order, you confirm that you have legal capacity to enter into the transaction or have appropriate authorisation to do so.

You must provide accurate information when placing an order.

3. Product Information

We make reasonable efforts to display product descriptions, specifications, images, dimensions, colours and other information accurately.

Minor variations may occur because of photography, display settings, manufacturing tolerances or natural material variation.

Nothing in this section limits rights where goods are materially misdescribed or otherwise fail to conform to the contract.

4. Prices

Prices displayed through caguuux.shop are those applicable at the time specified by the website, subject to correction of genuine and obvious errors in accordance with applicable law.

The amount payable will be displayed before the customer submits an order.

UK online-selling rules require traders to disclose total pricing and delivery costs before customers become bound by an online order.

5. Payment

Payment must be made using an available checkout payment method.

Payment processing may be performed by independent payment service providers.

Submitting payment information does not guarantee acceptance of an order where legitimate reasons exist to reject it.

6. Placing an Order

Customers should review their cart, delivery information and payment details before placing an order.

The checkout process will make clear when submission creates an obligation to pay.

After submission, customers may receive an electronic acknowledgement or order confirmation.

UK rules require online sellers to make the payment obligation clear and provide customers with a reasonable opportunity to correct ordering errors.

7. Order Acceptance

Where permitted by applicable law, we may reject or cancel an order for legitimate reasons including:

• Product unavailability;
• Payment failure;
• Suspected fraud;
• An obvious pricing error;
• Delivery restrictions;
• Violation of these Terms; or
• Legal or regulatory restrictions.

Where an order is cancelled after payment has been collected, an appropriate refund will be issued.

8. Shipping

All orders qualify for free standard shipping.

Our estimated delivery time is 15–20 calendar days.

Further details are contained in our Shipping Policy.

9. Delivery Information

Customers are responsible for entering accurate and complete delivery details.

If inaccurate information causes a delivery problem, customers should contact us promptly.

Nothing in this provision reduces responsibility that cannot lawfully be excluded.

10. Delivery Delays

Delivery estimates are estimates rather than absolute guarantees unless expressly agreed otherwise.

We will take reasonable steps to fulfil orders within the stated timeframe.

UK distance-selling rules generally require delivery within 30 days unless a different delivery period has been agreed with the customer. Our stated 15–20 calendar-day estimate forms part of the delivery information presented for caguuux.shop orders.

11. Cancellation Rights

Eligible consumers purchasing goods online may have statutory cancellation rights.

Where applicable, a customer generally has 14 days after receiving goods to notify us of cancellation without providing a reason.

Certain statutory exclusions apply.

Detailed provisions are contained in our Return and Refund Policy.

12. Faulty Goods

Nothing in these Terms removes statutory rights relating to goods that are faulty, not as described, unsatisfactory or not fit for purpose.

Where applicable, remedies may include rejection, refund, repair, replacement or price reduction in accordance with UK consumer law.

13. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy together with mandatory statutory consumer rights.

Where any contractual term conflicts with a statutory right that cannot lawfully be excluded, the statutory right prevails.

14. Promotions and Discounts

Promotions may be subject to specific conditions displayed with the promotion.

Unless otherwise stated, discounts:

• Have no cash value;
• May be limited to qualifying products;
• May be subject to a validity period;
• May not be combinable with other offers; and
• May be withdrawn where required by law or where a genuine error has occurred.

Promotional practices will not be used to mislead customers about pricing or consumer rights.

15. Customer Accounts

Where account functionality is offered, customers are responsible for maintaining the confidentiality of their login information.

You should notify us if you reasonably believe an account has been accessed without authorisation.

16. Acceptable Use

You must not use caguuux.shop:

• For unlawful purposes;
• To commit fraud;
• To introduce malware or malicious code;
• To interfere with website security;
• To gain unauthorised access to systems or data;
• To impersonate another person;
• To infringe intellectual-property rights;
• To submit false payment information; or
• To engage in abusive automated activity that materially interferes with the website.

17. Intellectual Property

Unless otherwise stated, content made available through caguuux.shop, including text, graphics, website layout, branding and original materials, is protected by applicable intellectual-property law.

You may access website content for lawful personal use associated with browsing or purchasing.

You may not reproduce, commercially exploit or distribute protected content without permission where permission is legally required.

18. User Content

Where customers are permitted to submit reviews, comments or other content, they must not knowingly submit content that:

• Is unlawful;
• Is fraudulent;
• Is defamatory;
• Infringes another person's rights;
• Contains malicious software; or
• Misrepresents its origin.

Any licence requested in connection with user-submitted content will apply only to the extent described when that content is submitted and permitted by law.

19. Third-Party Services

Our store may rely on third-party services including Shopify, payment processors, shipping providers and analytics or technology services.

Third-party services may be governed by separate terms.

Nothing in these Terms creates responsibility for a third party beyond what applicable law provides.

20. External Links

caguuux.shop may contain links to websites not controlled by us.

External links are provided for convenience and do not automatically constitute endorsement.

Users should review the terms and privacy policies of external websites.

21. Website Availability

We aim to maintain reasonable availability of caguuux.shop but cannot guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of:

• Maintenance;
• Security updates;
• Technical failures;
• Hosting interruptions;
• Network failures; or
• Circumstances outside our reasonable control.

22. Security

You must not attempt to bypass, test or interfere with website security without authorisation.

We may take proportionate steps to protect customers, transactions and website infrastructure against suspected fraud or security threats.

23. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability that cannot lawfully be excluded under consumer law.

Subject to mandatory law, we are not responsible for losses that were not reasonably foreseeable consequences of our breach or for business losses suffered by a consumer acting wholly for personal purposes.

Nothing in these Terms limits statutory remedies arising from defective or non-conforming goods.

24. Events Outside Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control to the extent permitted by law.

Such circumstances may include major transportation disruption, natural disasters, severe weather, widespread network failure, industrial disruption, governmental action or other comparable events.

This clause does not remove statutory rights arising from delayed or failed delivery.

25. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.

26. Changes to These Terms

We may update these Terms prospectively where reasonably necessary because of legal, technical, security, operational or commercial changes.

Changes will not retrospectively remove contractual or statutory rights that have already arisen.

27. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. No Waiver

A failure to enforce a provision immediately does not necessarily constitute a waiver of that provision or any other right.

29. Entire Agreement

These Terms, together with policies expressly incorporated into the transaction and information provided during checkout, form the applicable contractual framework for purchases from caguuux.shop, subject to mandatory consumer law.

30. Governing Law and Consumer Jurisdiction

These Terms are intended to operate in accordance with applicable UK law.

Nothing in this clause deprives a UK consumer of mandatory protections or rights to bring proceedings in a court that has jurisdiction under applicable consumer law.

31. Contact

Questions concerning these Terms may be sent to:

caguuux.shop
Email: info@caguuux.shop