Shipping policy

This Shipping Policy explains the shipping and delivery arrangements for purchases made through caguuux.shop.

We aim to provide customers with clear information regarding shipping costs, estimated delivery times, address requirements, delays and delivery-related issues.

For shipping assistance, contact:

Email: info@caguuux.shop

Free Standard Shipping

All orders placed through caguuux.shop qualify for free standard shipping.

There is no standard delivery charge added to an eligible order.

Any different or optional delivery service, if introduced, will be clearly presented together with any applicable cost before the customer becomes bound by the order.

Estimated Delivery Time

Our estimated delivery time is:

15–20 calendar days

This estimate is intended to provide customers with a reasonable expectation of when an order should arrive.

Unless different information is clearly presented for a specific product or order, the 15–20 calendar-day period applies from successful order confirmation and payment processing.

Calendar days include weekends and public holidays, although carriers may perform actual transportation or delivery operations only on working days.

Delivery Estimates

Delivery times are estimates unless a particular delivery date has expressly been agreed as essential or guaranteed.

Orders may occasionally arrive earlier or later because of circumstances such as:

• Carrier congestion;
• Severe weather;
• Transportation disruption;
• Public holidays;
• High seasonal order volumes;
• Security or customs checks where applicable;
• Remote delivery locations;
• Incorrect or incomplete address information;
• Failed delivery attempts; or
• Other circumstances outside our reasonable control.

We will not use delivery estimates to remove rights available under applicable consumer law.

UK distance-selling rules generally provide that goods must be delivered within 30 days unless another delivery period has been agreed.

Order Processing

Orders may be subject to reasonable processing before dispatch, including:

• Payment confirmation;
• Fraud-prevention checks;
• Inventory verification;
• Product preparation;
• Packaging; and
• Carrier handover.

The estimated 15–20 calendar-day delivery timeframe is intended to cover the normal order-to-delivery period unless different information is communicated for a particular order.

Order Confirmation

After an order is successfully submitted, customers may receive an order-confirmation email.

Customers should review this information promptly and notify us if important order details appear incorrect.

Contact:

info@caguuux.shop

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please check:

• Recipient name;
• Building or house number;
• Street;
• Town or city;
• Postcode;
• Country; and
• Any other information reasonably necessary for successful delivery.

We may be unable to change an address after fulfilment or dispatch has begun.

Address Changes

If you discover an address error after ordering, contact us promptly at:

info@caguuux.shop

We will make reasonable efforts to assist where the order has not progressed too far through fulfilment.

We cannot guarantee that an address can be changed after a parcel has been dispatched or transferred to a carrier.

Tracking

Where tracking information is available, it may be provided by email or through another order-status mechanism.

Tracking information may not update immediately after dispatch.

Carrier scans may take time to appear, particularly during weekends, public holidays or periods of high shipping volume.

Multiple Packages

An order containing multiple products may occasionally be shipped in more than one parcel.

Separate parcels may arrive on different days.

Where practical, available tracking information will be provided for the applicable shipments.

The customer will not be charged additional standard shipping fees merely because an order is divided into multiple standard shipments.

Delayed Orders

If your order has not arrived within the estimated 15–20 calendar-day period, please contact:

info@caguuux.shop

Include your order number so that we can investigate the shipment.

A delay beyond the estimate does not automatically mean that a parcel has been permanently lost.

We will review available carrier and fulfilment information and take reasonable steps toward an appropriate resolution.

Consumer Rights for Late Delivery

Nothing in this Shipping Policy limits statutory rights concerning late delivery.

Where applicable law gives a consumer the right to require delivery within an additional appropriate period or to terminate the contract because goods have not been delivered when legally required, those rights remain unaffected.

Failed Delivery Attempts

A carrier may make one or more delivery attempts depending on its procedures.

Where nobody is available to accept delivery, the carrier may:

• Attempt redelivery;
• Leave collection instructions;
• Deliver to an authorised collection point; or
• Return the parcel to the sender.

Customers should follow legitimate carrier instructions where appropriate.

Unclaimed Parcels

If a parcel is not collected after the carrier makes it available for collection, it may eventually be returned.

Customers should contact us if they believe an order has been returned because of a failed delivery or collection issue.

An unclaimed parcel does not automatically constitute an effective statutory cancellation notice.

Incorrect Addresses

Where a delivery fails because the customer supplied materially inaccurate or incomplete delivery information, we will investigate the circumstances and explain available options.

Nothing in this section limits rights where the delivery problem was caused by us or by a party for whom we are legally responsible.

Lost Parcels

If available tracking indicates that a parcel may have been lost, contact us at:

info@caguuux.shop

We may investigate with the applicable carrier before determining the appropriate resolution.

Consumers will not be required to pursue a carrier directly where responsibility for delivery legally remains with the trader.

Parcels Marked Delivered but Not Received

If tracking shows “delivered” but you cannot locate the parcel:

1. Check the immediate delivery area;
2. Check whether another household member accepted it;
3. Review any delivery notification provided by the carrier; and
4. Contact us at info@caguuux.shop if the parcel remains missing.

We will review available delivery information and take reasonable steps to assist.

Damaged Parcels

If products are damaged during delivery, contact us as soon as reasonably possible.

Please retain the product and packaging where reasonably possible while the problem is investigated.

Damage in transit does not remove applicable statutory rights.

Incorrect or Missing Products

If the parcel contains an incorrect product or items are missing, contact:

info@caguuux.shop

Please include your order number and sufficient information to identify the issue.

Where an error is confirmed, we will provide an appropriate resolution consistent with applicable consumer law.

Risk During Delivery

Nothing in this policy transfers risk to a consumer earlier than permitted by applicable law.

Where required by UK consumer law, responsibility for goods remains with the trader until the consumer, or a person identified by the consumer other than the carrier, takes physical possession.

Shipping Restrictions

We may be unable to deliver certain products to particular locations because of:

• Carrier restrictions;
• Product-specific transport restrictions;
• Legal restrictions;
• Safety restrictions; or
• Other legitimate fulfilment limitations.

Any known material restriction will be communicated where reasonably possible.

Taxes and Import Requirements

Where taxes, duties or other mandatory charges apply to an order, we aim to disclose applicable charges or relevant information in accordance with legal requirements.

Customers will not intentionally be presented with undisclosed mandatory charges by caguuux.shop contrary to applicable consumer law.

Cancellation Before Dispatch

If you wish to cancel an order before dispatch, contact:

info@caguuux.shop

We will attempt to stop fulfilment where reasonably possible.

If an order has already been dispatched, applicable statutory cancellation and return procedures may still be available.

Returns After Delivery

Shipping and delivery provisions are separate from your cancellation and return rights.

For information regarding:

• 14-day statutory cancellations;
• Change-of-mind returns;
• Faulty products;
• Damaged goods;
• Refunds;
• Return shipping; and
• Statutory exceptions,

please refer to our Return and Refund Policy.

Customer Support

For shipping, delivery or tracking questions:

caguuux.shop
Email: info@caguuux.shop